The Electricity Distribution Companies (DisCos) received 222,639 complaints from consumers in quarter 4 of 2021.
This is contained in the Nigerian Electricity Regulatory Commission (NERC) Fourth Quarter Report 2021, released late Thursday.
The report said that the 222,639 complaints represented 9.91 per cent less of the 24,479 of those received in Q3, 2021. NERC said the DisCos resolved 212,382 complaints corresponding to a 95.39 per cent resolution rate.
“Metering, billing, and service interruption were the prevalent sources of customer complaints, accounting for 58.83 per cent of the total complaints during the quarter,” the report explained. “The commission is introducing initiatives to address this category of complaints such as the independent verification of DisCos compliance with the capping regulation that protects unmetered customers from overbilling.”
The report also mentioned that forum panels reviewed unresolved disputes at DisCos…